Shalimar is a stunning contemporary Indian restaurant in Waterlooville, Hampshire, which is on a mission is to excite and delight the palates of those who enjoy Indian cuisine. Shalimar had a Facebook page but wanted to work harder to engage its loyal customers regularly to encourage greater visit frequency and increase business during quieter periods in the year.
While a Facebook page for Shalimar had been created, there was almost no posting activity or engagement – even though the restaurant is loved by a significant local customer base, those people didn’t actually ‘like’ the page and were not engaged with the brand online.
Our Specialists’ objective was to reach and create an engaged audience on Facebook with whom the Shalimar could communicate regularly. The strategy for achieving this was to create a series of innovative weekly promotions using our own Pay with a Post Facebook promotion application. giving customers an incentive to like the page rather than just like the restaurant. We had weekly draws for Dinner For Free, for discounts and for free side dishes.
Crucially, the Pay With a Post application extended the reach of the page to friends of customers and fans, which helped numbers grow steadily but still within local area – this was essential to the success of the campaign.
All promotion was completed either through existing footfall at the Shalimar or by posting on the Facebook page to existing fans, making sure to post regularly in order to maintain brand presence, and keep the audience coming back for more.