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Customer Loyalty – Where is the Love?

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If you merely value a customer on turnover and profit alone, you’re missing a big chunk of capital that can be made from customer loyalty. I love this recent post at Dawud Miracle’s blog which describes seven ways to make your customer fall in love with you. Dawud suggests that ‘when you’re in love, you can’t help telling people about it:

  1. Be nice
  2. Be fully attentive
  3. Exceed their expectations
  4. Listen to what they’re really telling you
  5. Help them understand how
  6. Always follow up
  7. Stay in touch

It’s a great seven-point plan that will work well, but needs to be implemented in appropriate ways for different products and services.

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One Response

  1. So true. Think about being in love and how it makes you feel. You want to sprinkle it all over the world.

    Thanks for the link love.

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