Reaching Local Customers
Are you a local business needing to be reaching local customers with a limited marketing budget?
There are numerous local business digital marketing strategies to choose from and even more opportunities to waste your precious, limited budget.
Every penny counts, so where should you spend your digital marketing budget?
Before we get in to where to spend your budget, you must track everything that you can to compare the marketing performance of each channel.
“How did you hear about us?” just won’t cut it. Small businesses need hard evidence that their marketing budget is working hard. In digital, we’re spoiled with metrics we can use to measure relative performance and marketing ROI.
If your marketing objectives are to be reaching local customers to make them aware of your business, measuring the reach of Facebook, Twitter or other social media campaigns should be high on your list.
Reach is all well and good. The more local customers that know about your business or offer, the better. But how do you know that they are the right audience?
Engagement. Measure interaction with social posts; how many likes, comments or shares is an important metric to measure.
If your objectives are to drive traffic to your website, clicks from your campaigns are all-important and especially the CTR (click through rate).
The CTR is an important metric which indicates that your offer or ad is relevant to the audience.
Measure and Optimise for Action
Wherever possible, measure actions.
– how many people filled out your contact form?
– how many people called you call tracking, tap to call?
– how many people clicked to email you?
– how many people downloaded your menu?
– how many people purchased and how much did they spend?
Measure Qualitative Metrics
Where there is no reliable, measurable action, compare the performance of different channels by measuring qualitative metrics using Google Analytics
– how many pages did people visit on your website, on average?
– how long did people spend on your website, on average?
Each and every one of these metrics can be measured and a value attributed to them.
With that “conversion” data and your cost for campaigns and clicks, you’ll be able to measure the all-important “Cost per Conversion”, measuring the value of each channel and campaign, making sure that your local marketing budget is spent wisely and produces maximum results.
Reaching a Local Audience in 2017 and beyond
To drive real action, Search marketing typically outperforms Social Media campaign.
Search marketing works on a simple principle; customers find you right when they’re searching for what you do;
– they’re looking for a restaurant in your town or city, such as Portsmouth
– they need a local solicitor solicitors seo with a specialisation in family law
– they’re on the hunt for specialist food shops or a venue for a wedding
All of these customers and millions more every day are searching Google, Bing and Yahoo! for a solution to their problem.
The fastest way to attract high quality, highly motivated traffic to your website, is Google AdWords.
There are three core opportunities for local businesses with Google AdWords;
Local Search campaigns, bidding on terms which identify both the product/service and the location: “solicitors Portsmouth”, “Indian restaurant Southampton” and so forth. This customer knows what they want and where they want it. If your business can fulfil the need, this is a great strategy.
For a more detailed explanation of location targeting, see our earlier post on targeting local customers with Google AdWords
Google uses a number of signals to determine a user’s location; IP address, Google profile information, search history and others.
With location targeting, AdWords advertisers can bid on broader searches, “personal injury solicitors” or “indian restaurant” without the location – only showing ads to users who match the location targeting.
The combination of a location targeted campaign and a search campaign is usually the most effective AdWords strategy for local businesses.
There’s a new kid on the block for 2017; sponsored Google Map listing.
Google Map Ads
Google Map ads are a type of Local search ad, which allows business owners to show sponsored listings at the top of organic results within Google Maps. In addition to this feature is Google Maps Promoted Pins. These are purple pins (pinpointing your business) that show up on the map itself if a user searches for a target location or keyword you’ve bid on.
Google Map ads are implemented in AdWords and are an ideal strategy for businesses that are looking to increase footfall traffic and in-store sales.
Find out more about using Google Maps Promoted Pins and how it can help drive sales to your business.
Lastly, if you’re a retailer, local businesses can use Google Shopping ads , listing inventory of sofas, beds, sweets, fashion or any other items with local inventory.
It’s a little tougher to measure than a standard eCommerce store, as your paid-for clicks are more likely to generate in-store footfall than online purchases, but still well worth exploring.
Double Up With Bing Ads
Pretty much everything you can do with Google AdWords can be done with Bing Ads too.
Expect less traffic than with the mighty Google, but if you’ve got AdWords working profitably, porting a well-optimised campaign over to Bing is now much easier than ever.
Remember that Bing Ads has its own conversion tracking, which we’d strongly recommend implementing to measure ROI.
A great tip for businesses needing a bigger budget than they can afford: start with Bing Ads first, prove the value of Search Marketing and then scale up with Google AdWords.
Whilst Google AdWords can attract high-intent local traffic immediately, you’ll pay for every click.
With organic listings, clicks are free. There’s a reasonable amount of investment in search engine optimisation though – expect 2-3 months of graft to start seeing some decent results and earning some local traffic.
Reach, Awareness, Interest and Desire
Building a reputation and desire for your brand among a local audience has rarely been easier than it is in 2017.
Social Media Ads provide a low-cost opportunity to target hyper-local audiences according to their interests and demographics.
Remember though, Social Media ads are great for growing awareness and gaining interest in your brand, your event or your product, but they’re rarely as effective as Search Marketing for driving action (sales).
Absolutely, run promotions, give away vouchers, engage your audience in competitions, but interrupting people and expecting them to buy is rarely an effective strategy.
With just a few pounds per day, Facebook presents amazing opportunities for local businesses;
Promote an event – an open day, happy hour, a special offer or special gig.
Promote your new menu, availability in your exercise class or tickets for your 10k run.
Drive traffic to your website to view your products or services.
Capture names, email addresses and phone numbers directly on Facebook.
The outcome of Facebook campaigns is often an increase in customers searching for your brand. To maximise that, it’s critical that you’re ranked high organically or have a Google AdWords local campaign set up to capture that traffic when they’re ready to buy.
Twitter Local Campaigns
Twitter has a huge user base and some neat targeting opportunities for reaching local customers;
Target followers of celebrities or local attractions.
Target users in specific postcode areas.
Target users who tweet using your target keywords – “hungry”, “bored”
Target users according to interest categories.
Like Facebook, remember that you’re interrupting people – don’t expect them to click and buy from your site. This strategy is about awareness and interest rather than direct action.
Hit Twitter up with promotions and fun contests, facts, invitations to events or promo codes.
Drive traffic to your website to view products and services or simply engage users and build relationships on Twitter to grow your brand.
In my opinion, probably the greatest bang-for-buck brand strategies in digital marketing.
Most platforms now offer a remarketing or retargeting function.
Retargeting allows you to build an audience of visitors to your website, or even to specific sections of it.
Once you have a healthy audience, you’re able to target those users with ads, Facebook posts, Tweets, banner ads using Google AdWords or even protection your video content on YouTube.
The strategy is pretty simple: these are potential customers who have visited your website. Remarketing activity work to keep your brand front of mind for the users, increasing trust in your brand, returning traffic to your website and more footfall in your business.
In 2017, the opportunities are many and varied for local businesses. My advice;
– Pick one platform to increase awareness, reach and desire. Measure it, optimise it and prove it before attempting a second.
– Back that up with a local search campaign using Google AdWords. Your brand campaign will create search traffic looking for your business – make sure you can be found!
– Consider a longer term investment in local SEO, but be warned, this is not a quick win and will need ongoing investment of time and/or money.
– Make sure it is clear on your website where your business is. Maps and visuals using local landmarks can help with this.
– Measure as much as you can, optimise and continue to improve ROI.